Just wondering what people deem as acceptable in terms of getting refurbished hardware for faulty new goods?
We purchased 2 new Eaton UPS in December, having just got around to finishing the new Hosts and plugging in the UPS via USB it turns out one of them has a faulty USB configuration and will not be detected. Support were helpful and just asked me to fill out an RMA form however the unit that has turned up was manufactured back in August 2012! Is it really acceptable to replace a brand new 3 month old unit with something that old - sure the batteries have been replaced but the chassis and rest of components are still that old.
Now left with either living with a faulty USB or using something that has already done a number of years service - neither overly appealing
Edit: Eaton had been going by the born on date of my hardware rather...