I have an appointment tomorrow for a client that's having issues with their surge protector. In the email, it stated that they have two printers. One printer is an HP and the other one was not mentioned. When client prints from the other printer. The surge protector beeps and shuts down other devices.
From the email, It seems like she needs a new surge protector. From what I gathered from google and other forums I came up with three possible causes:
- PSU
- Motherboard
- UPS
I never dealt with surge protectors before. I'm honestly quite nervous about this call. I don't know where to start.