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Big spark when trying to install new battery pack into Eaton 5115 UPS

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I haven't connected a 3x12V->36V pack before and I am unsure whether the UPS is faulty or I should go ahead anyway. The pack voltage is almost 41V. My multimeter shows that the connector (UPS side) is not shorted. There is a black burn mark on the + connector. After the spark the pack is at 38V.


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