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Eaton 9SX 3000 USB Communication Query

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I have an Eaton 9SX 3000 that I have bought second hand.  It needed new batteries so I have replaced them and it seems to work fine.
The USB and Serial ports on it don't seem to work though.  I've been through the settings and can't see anything in there to enable them.  Is there some security setting that disables the USB port?  Or is it likely to be faulty?

-Pook


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