I've had a ticket in with Eaton for 2 months now with no solution. One of our Eaton 5PX 1500 UPSs started triggering the 4 year battery replacement alert. We replaced the battery but now every 30 days it beeps again. We can silence it, but 30 days later it goes off again. I have tried everything eaton has suggested to this point.
Power down, unplug, disconnect battery, press power to discharge caps, waiting 5-10-15 minutes, update firmware, reset factory defaults. None of them have worked and it is a hassle to go silence this every 30 days as it is near users and the beeping bothers them.
Does anyone have a failsafe way to reset this internal timer? I'm tempted to just move to APC since Eaton support has not solved the issue in over 2 months.