I have the APC 1500 Smart UPS with SmartConnect and the PowerChute Business Edition server edition 9.2 Build 604. Recently, the console started losing the connection. The APC UPS is connected directly to my workstation using the USB ports. It had been running fine and I could login to my UPS online console interface and view the status and had setup my configuration to send notifications when there were any issues and power down gracefully if there was an outage. The lost connection recently started happening a few months back. I have found multiple posts online with very similar issues occurring. I've tried various solutions offered online and nothing has worked.
I can restart the agent and server services and it will normally re-connect, but the connection drops normally within 15 minutes. I can also do a port reset by holding the...