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Eaton 5E Communication with UPS has failed

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With the power outages or "load shedding" as we call it here in South Africa, I recently purchased an Eaton 5E just to keep my second screen and laptop running for the 2 hour period that the electricity is out. The UPS does the trick and I am able to work fine.

The challenge I have is with the UPS Companion Software. I have connected a USB cable from the UPS to my laptop but it works when it wants to. For the past couple of days all I get isCommunication with UPS has failed. It hasn't been able to connect. I have tried multiple USB cables and no luck. I really want to turn the beeping off.

There is a trace running and all I see is this

2020/09/07-16:13:29.236 | Scan | Scan nodes for SERIAL mode
2020/09/07-16:14:29.230 | Scan | Scan Node SERIAL canceled
2020/09/07-16:14:59.344 | Scan | Scan nodes for SERIAL mode
2020/09/07-16:14:59.360 |...

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